Mathias Klier:
Gestaltung kundenzentrischer Informationssysteme - Beiträge zur Planung und Bewertung von Datenqualitätsmaßnahmen und Kommunikationsstandards
Dissertation, Universität Augsburg 2008

Maximilian Förster, Hanna R. Broder, Marie C. Fahr, Mathias Klier, Lior Fink:
Tell me more, tell me more: the impact of explanations on learning from feedback provided by Artificial Intelligence
In: European Journal of Information Systems (2024).

Mathias Klier, Lars Moestue, Andreas Obermeier, Torben Widmann:
Assessing Completeness of IoT Data: A Novel Probabilistic Approach
In: Business & Information Systems Engineering (2024).

Chiara Schwenke, Julia Brasse, Maximilian Förster, Mathias Klier:
START Foundation: Coping with Bias and Fairness when Implementing and Using an AI System
In: Communications of the Association for Information Systems 54 (2024), 1036-1047.

Julia Brasse, Maximilian Förster, Philipp Hühn, Julia Klier, Mathias Klier, Lars Moestue:
Preparing for the future of work: a novel data-driven approach for the identification of future skills
In: Journal of Business Economics 94 (2024), 467-500.

Julia Brasse, Hanna Rebecca Broder, Maximilian Förster, Mathias Klier, Irina Sigler:
Explainable Artificial Intelligence in Information Systems: A Review of the Status Quo and Future Research Directions
In: Electronic Markets 33 (2023), 26.

Roland Graef, Mathias Klier, Andreas Obermeier, Jan Felix Zolitschka:
What to buy, Pepper? – Bridging the Physical and the Digital World with Recommendations from Humanoid Robots
In: Journal of Decision Systems 32 (2023) 2, 439-465.

Maximilian Förster, Philipp Hühn, Mathias Klier, Kilian Kluge:
User-centric Explainable AI: Design and Evaluation of an Approach to Generate Coherent Counterfactual Explanations for Structured Data
In: Journal of Decision Systems 32 (2023) 4, 700-731.

Maximilian Förster, Julia Klier, Mathias Klier, Katharina Schäfer-Siebert, Irina Sigler:
Leveraging the Power of Peer Groups for Refugee Integration - A Randomized Field Experiment Comparing Online and Offline Peer Groups
In: Business & Information Systems Engineering 64 (2022), 441-457.

Roland Graef, Mathias Klier, Kilian Kluge, Jan Felix Zolitschka:
Human-Machine Collaboration in Online Customer Service - a Long-Term Feedback-Based Approach
In: Electronic Markets 31 (2021) 2, 319-341.

Annette Felgenhauer, Katharina Kaufmann, Julia Klier, Mathias Klier:
In the Same Boat: Social Support in Online Peer Groups for Career Counseling
In: Electronic Markets 31 (2021) 1, 197-213.

Julia Klier, Mathias Klier, Lea Thiel, Ritu Agarwal:
Power of Mobile Peer Groups: A Design-Oriented Approach to Address Youth Unemployment
Journal of Management Information Systems 39 (2019) 1, S. 158-193.

Bernd Heinrich, Mathias Klier, Alexander Schiller, Gerit Wagner:
Assessing Data Quality - A Probability-based Metric for Semantic Consistency
Decision Support Systems (2018) 110, S. 95-106.

Alexandra Cetto, Mathias Klier, Alexander Richter, Felix Zolitschka:
'Thanks for Sharing' - Identifying Users' Roles Based on Knowledge Contribution in Enterprise Social Networks
In: Computer Networks  135 (2018), S. 275-288.

Bernd Heinrich, Diana Hristova, Mathias Klier, Alexander Schiller, Michael Szubartowicz:
Requirements for Data Quality Metrics
In: ACM Journal of Data and Information Quality (JDIQ) 9 (2018) 2, Artikel 12.

Miriam Däs, Julia Klier, Mathias Klier, Georg Lindner, Lea Thiel:
Customer Lifetime Network Value: Customer Valuation in the Context of Network Effects
In: Electronic Markets 27 (2017) 4, S. 307-328.

Julia Klier, Mathias Klier, Sebastian Muster:
How to Manage IS Requirements in Complex Public Sector Structures: Toward an Action Design Research Approach
In: Requirements Engineering 22 (2017), S. 419-432.

Mathias Klier, Bernd Heinrich:
Datenqualität als Erfolgsfaktor im Business Analytics
In: Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung  28 (2016) 8-9, S. 488-494.

Catherine Baethge, Julia Klier, Mathias Klier:
Social Commerce – State-of-the-Art and Future Research Directions (Paper of the Year 2017 Award of Electronic Markets)
In: Electronic Markets 26 (2016) 3, S. 269-290.

Julia Klier, Mathias Klier, Anna-Luisa Müller, Christian Rauch:
The Impact of Self-Service Technologies – Towards an Economic Decision Model and its Application at the German Federal Employment Agency
In: Journal of Decision Systems 25 (2016) 2, S. 151-172.

Bernd Heinrich, Mathias Klier, Steffen Zimmermann:
Automated Planning of Process Models: Design of a Novel Approach to Construct Exclusive Choices
In: Decision Support Systems (2015) 78, S. 1-14.

Bernd Heinrich, Mathias Klier:
Metric-based Data Quality Assessment - Developing and Evaluating a Probability-based Currency Metric
In: Decision Support Systems (2015) 72, S. 82-96.

Bernd Heinrich, Mathias Klier, Lars Lewerenz, Steffen Zimmermann:
Quality of Service-aware Service Selection: A Novel Approach Considering Potential Service Failures and Non-Deterministic Service Values
In: INFORMS Service Science, A Journal of the Institute for Operations Research and the Management Sciences 7 (2015) 1, S. 1-22.

Katharina Berger, Julia Klier, Mathias Klier, Florian Probst:
A Review of Information Systems Research on Online Social Networks
In: Communications of the Association for Information Systems 35 (2014) 1, S. 145-172.

Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann:
The Optimal Level of CRM IT Investments - An Economic Model and its Application at a Financial Services Provider
In: Electronic Markets 23 (2013) 1, S. 73-84.

Julia Heidemann, Mathias Klier, Florian Probst:
Online Social Networks: A Survey of a Global Phenomenon
In: Computer Networks 56 (2012) 18, S. 3866 -3878.

Martin Gneiser, Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Valuation of Online Social Networks Taking into Account Users' Interconnectedness
In: Information Systems and E-Business Management 10 (2012) 1, S. 61-84.

Julia Heidemann, Marcus Kaiser, Mathias Klier, Florian Probst:
Customer lifetime value-based sales force control in the financial services industry - an incentive-compatible remuneration model
In: Journal of Management Control 23 (2012) 1, S. 27-51.

Bernd Heinrich, Mathias Klier, Quirin Görz:
Ein metrikbasierter Ansatz zur Messung der Aktualität von Daten in Informationssystemen
In: Zeitschrift für Betriebswirtschaft (ZfB) 82 (2012) 11, S. 1193-1228.

Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst, Florian Calmbach:
Special Interest Networks - Eine Fallstudie am Beispiel von Netzathleten.de
In: HMD - Praxis der Wirtschaftsinformatik 48 (2011) 282, S. 103-112.

Bernd Heinrich, Mathias Klier:
Assessing data currency — a probabilistic approach
In: Journal of Information Science 37 (2011) 1, S. 86-100.

Bernd Heinrich, Mathias Klier, Marc-Andre Bewernik:
Einführung von Kommunikationsstandards in Unternehmensnetzwerken – ein gestaltungsorientierter Ansatz bei dezentraler Entscheidungsstruktur
In: Zeitschrift für Betriebswirtschaft (ZfB) 81 (2011) 4, S. 447-485.

Mathias Klier, Julia Heidemann, Benno Günther:
Die Ermittlung des Kundenpotenzials im Controlling
In: Zeitschrift für Controlling & Management 54 (2010) 1, S. 48-54.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
A Procedure to Develop Metrics for Currency and its Application in CRM
In: ACM Journal of Data and Information Quality (JDIQ) 1 (2009) 1, S. 5:1-5:28.

Bernd Heinrich, Mathias Klier:
Die Messung der Datenqualität im Controlling – Ein metrikbasierter Ansatz und seine Anwendung im Kundenwertcontrolling
In: Zeitschrift für Controlling und Management (ZfCM) 53 (2009) 1, S. 34-42.

Mathias Klier:
Metriken zur Bewertung der Datenqualität - Konzeption und praktischer Nutzen
In: Informatik-Spektrum 31 (2008) 3, S. 223-236.

Bernd Heinrich, Mathias Klier, Marc-Andre Bewernik:
Unternehmensweite Anwendungsintegration — Zentrale Anreizsetzung zur Realisierung von Netzwerkeffekten bei dezentralen Entscheidungsstrukturen
In: Wirtschaftsinformatik 48 (2006) 3, S. 158-168.

Bernd Heinrich, Mathias Klier:
Ein Optimierungsansatz für ein fortlaufendes Datenqualitätsmanagement und seine praktische Anwendung bei Kundenkampagnen
In: Zeitschrift für Betriebswirtschaft (ZfB) 76 (2006) 6, S. 559-587.

Mathias Klier, Bernd Heinrich, Julia Klier, Julia Brasse, Maximilian Förster, Philipp Hühn, Lars Moestue:
Future Skills: Welche Kompetenzen für den Standort Baden-Württemberg heute und in Zukunft erfolgskritisch sind
Studienbericht, Herausgeber: AgenturQ

Holger Bähr, Hanna Broder, Martin Dietz, Maximilian Förster, Mathias Klier:
Neue Wege bei Beratung und Arbeitsvermittlung durch Digitalisierung: Online-Chat ermöglicht Informationsaustausch und gegenseitige Unterstützung 
IAB-Kurzbericht 9 (2022).

Christian Meske, Babak Abedin, Mathias Klier, Fethi Rabhi:
Introduction to the Minitrack on Explainable Artificial Intelligence (XAI)
In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS) 2022, Hawaii, USA.

Mathias Klier, Georg Thiel:
Auf die Datenqualität kommt es an! Fallbeispiel Statistisches Bundesamt 
In: Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung  32 (2020) Heft S, S. 86-91.

Julia Klier, Mathias Klier, Alexander Richter, Rolf T. Wigand:
Social Media Networks in Business (Editorial of the Special Issue on Social Media Networks in Business)
In: Computer Networks (2017) 114, S. 111-113.

Julia Klier, Mathias Klier, Rolf T. Wigand:
The Connectedness, Pervasiveness and Ubiquity of Online Social Networks (Editorial of the Special Issue on Online Social Networks)
In: Computer Networks (2014) 75, S. 473-476.

Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Soziale Netzwerke im Web - Chancen und Risiken im CRM von Unternehmen
In: Wirtschaftsinformatik & Management 3 (2011) 3, S. 40-45.

Holger Wandt, Mathias Klier:
Der ROI von Datenqualitätsmaßnahmen
In: Direkt Marketing 45 (2009) 8, S. 38-40.

Mathias Klier, Bernd Heinrich:
Datenqualität von Big Data als Erfolgsfaktor im Customer Relationship Management
In: Horváth, P.; Michel, U. (Hrsg.), Digital Controlling & Simple Finance: Die Zukunft der Unternehmenssteuerung. Schäffer-Poeschel Verlag, Stuttgart 2016, S. 13-24.

Bernd Heinrich, Mathias Klier:
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement
In: Hildebrand, K.; Gebauer, M.; Hinrichs, H.; Mielke, M. (Hrsg.), Daten- und Informationsqualität: Auf dem Weg zur Information Excellence. Vieweg + Teubner, Wiesbaden 2008, 2011, 2015, 2018 S. 49-66.

Bernd Heinrich, Mathias Klier, Steffen Zimmermann:
Automated Planning of Process Models –Towards a Semantic-based Approach
In: Smolnik, S.; Teuteberg, F.; Thomas, O. (Hrsg.), Semantic Technologies for Business and Information Systems Engineering: Concepts and Applications. IGI Global, Hershey, Pa. 2012, S. 169-194.

Mathias Klier, Lars Moestue, Andreas Obermeier, Torben Widmann:
Event-Driven Assessment of Currency of Wiki Articles: A Novel Probability-Based Metric
In: Proceedings of the 42nd International Conference on Information Systems (ICIS) 2021, Texas, USA.

Maximilian Förster, Philipp Hühn, Mathias Klier, Kilian Kluge:
Capturing Users’ Reality: A Novel Approach to Generate Coherent Counterfactual Explanations
In: Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS) 2021, Manoa, USA.

Maximilian Förster, Mathias Klier, Kilian Kluge, Irina Sigler:
Fostering Human Agency: A Process for the Design of User-Centric XAI Systems
In: Proceedings of the 41st International Conference on Information Systems (ICIS) 2020, Indien.

Patrick Bedué, Maximilian Förster, Mathias Klier, Kilian Zepf:
Getting to the Heart of Groups – Analyzing Social Support and Sentiment in Online Peer Groups
In: Proceedings of the 41st International Conference on Information Systems (ICIS) 2020, Indien.

Maximilian Förster, Mathias Klier, Kilian Kluge, Irina Sigler:
Evaluating Explainable Artificial Intelligence - What Users Really Appreciate
In: Proceedings of the 28th European Conference on Information Systems (ECIS) 2020, Marrakesch, Marokko.

Julia Klier, Mathias Klier, Katharina Schäfer-Siebert, Irina Sigler:
#Jobless #Elderly #Digital - Digital Media User Types of Elderly Unemployed Individuals
In: Proceedings of the 28th European Conference on Information Systems (ECIS) 2020, Marrakesch, Marokko.

Annette Felgenhauer, Maximilian Förster, Katharina Kaufmann, Julia Klier, Mathias Klier:
Online Peer Groups - A Design-oriented Approach to Addressing the Unemployment of People with Complex Barriers
In: Proceedings of the 27th European Conference on Information Systems (ECIS) 2019, Stockholm, Schweden.

Markus Binder, Bernd Heinrich, Mathias Klier, Andreas Obermeier, Alexander Schiller:
Explaining the Stars: Aspect-based Sentiment Analysis of Online Customer Reviews
In: Proceedings of the 27th European Conference on Information Systems (ECIS) 2019, Stockholm, Schweden.

Bernd Heinrich, Mathias Klier, Andreas Obermeier, Alexander Schiller:
Event-driven Duplicate Detection: A Probability-Based Approach (Ciborra Award for the Most Innovative Paper)
In: Proceedings of the 26th European Conference on Information Systems (ECIS) 2018, Portsmouth, UK.

Patrick Bedué, Roland Graef, Mathias Klier, Felix Zolitschka:
A Novel Hybrid Knowledge Retrieval Approach for Online Customer Service Platforms
In: Proceedings of the 26th European Conference on Information Systems (ECIS) 2018, Portsmouth, UK.

Patrick Bedué, Alexandra Cetto, Julia Klier, Mathias Klier:
Customers' Intention to Switch to Mobile Self-Service Technologies
In: Proceedings of the 26th European Conference on Information Systems (ECIS) 2018, Portsmouth, UK.

Julia Klier, Mathias Klier, Alexander Richter, Katharina Wiesneth:
Two Sides of the Same Coin? – The Effects of Hierarchy Inside and Outside Enterprise Social Networks
In: Proceedings of the 38th International Conference on Information Systems (ICIS) 2017, Seoul, Südkorea.

Catherine Baethge, Julia Klier, Mathias Klier, Georg Lindner:
Customers’ Influence Makes or Breaks Your Brand’s Success Story – Accounting for Positive and Negative Social Influence in Online Customer Networks
In: Proceedings of the 38th International Conference on Information Systems (ICIS) 2017, Seoul, Südkorea.

Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner:
The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network
In: Proceedings of the 25th European Conference on Information Systems (ECIS) 2017, Guimarães, Portugal.

Annette Felgenhauer, Solveigh Hieronimus, Julia Klier, Mathias Klier, Georg Lindner:
Mobile Job Search Applications – New Pathway to increase Youths’ Job Application Efforts?
In: Proceedings of the 25th European Conference on Information Systems (ECIS) 2017, Guimarães, Portugal.

Julia Klier, Mathias Klier, Georg Lindner:
Social Engagement and Customer Profitability in Online Customer Networks
In: Proceedings of the 24th European Conference on Information Systems (ECIS) 2016, Istanbul, Türkei.

Alexandra Cetto, Julia Klier, Mathias Klier, Alexander Richter, Katharina Wiesneth:
The Blessing of Giving: Knowledge Sharing and Knowledge Seeking in Enterprise Social Networks
In: Proceedings of the 24th European Conference on Information Systems (ECIS) 2016, Istanbul, Türkei.

Marietheres Dietz, Julia Klier, Mathias Klier, Katharina Wiesneth:
Bürgerzufriedenheit durch E-Government? – Eine Analyse auf Basis des Kano-Modells
In: Tagungsband der Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Ilmenau, Deutschland.

Alexander Richter, Corinna Hetmank, Maria Müller, Julia Klier, Mathias Klier:
Enterprise Social Networks from a Manager’s Perspective (Best Paper Award) 
In: Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS) 2016, Kauai, USA. 

Bernd Heinrich, Mathias Klier, Lars Lewerenz, Michael Mayer:
Enhancing Decision Support in Multi User Service Selection
In: Proceedings of the 36th International Conference on Information Systems (ICIS) 2015, Fort Worth, USA.

Sebastian Behrendt, Julia Klier, Mathias Klier, Alexander Richter, Katharina Wiesneth:
The Impact of Formal Hierarchies on Enterprise Social Networking Behavior
In: Proceedings of the 36th International Conference on Information Systems (ICIS) 2015, Fort Worth, USA.

Alexandra Cetto, Julia Klier, Mathias Klier:
Why should I do it myself? Hedonic and utilitarian motivations of customers' intention to use self-service technologies
In: Proceedings of the 23rd European Conference on Information Systems 2015 (ECIS) 2015, Münster, Deutschland.

Julia Klier, Mathias Klier, Anna-Luisa Müller, Christian Rauch:
Customers Can Do Better! A Case Study of Self-Service Technologies at the German Federal Employment Agency
In: Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik (WI) 2015, Osnabrück, Deutschland.

Julia Klier, Mathias Klier, Volker Rebhan, Lea Thiel:
Can Social Media Help to Alleviate Skilled Worker Shortage? First Insights from the German Federal Employment Agency
In: Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik (WI) 2015, Osnabrück, Deutschland.

Katharina Berger, Julia Klier, Mathias Klier, Alexander Richter:
Who is Key? - Value Adding Users in Enterprise Social Networks
In: Proceedings of the 22nd European Conference on Information Systems (ECIS) 2014, Tel Aviv, Israel.

Bernd Heinrich, Mathias Klier:
Addressing Methodical Aspects of Interdependent Standardization Decisions
In: Proceedings of the 22nd European Conference on Information Systems (ECIS) 2014, Tel Aviv, Israel.

Julia Klier, Mathias Klier, Lea Thiel, Florian Probst:
Customer Lifetime Network Value
In: Proceedings of the Proceedings of the 35th International Conference on Information Systems (ICIS) 2014, Auckland, Neuseeland.

Alexander Richter, Julia Heidemann, Mathias Klier, Sebastian Behrendt:
Success Measurement of Enterprise Social Networks
In: Proceedings of the 11. Internationale Tagung Wirtschaftsinformatik (WI) 2013, Leipzig, Deutschland.

Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Ökonomische Potenziale einer Online-Kundenwertanalyse zur gezielten Kundenansprache im Internet
In: Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI) 2012, Braunschweig, Deutschland.

Bernd Heinrich, Mathias Klier, Steffen Zimmermann:
Automatisierte Modellierung, Umsetzung und Ausführung von Prozessen – Ein Web Service-basiertes Konzept
In: Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik (WI) 2011, Zürich, Schweiz.

Lukas Demetz, Bernd Heinrich, Mathias Klier:
Analyzing the Impact of new Features on Users’ Communication Activities in Online Social Networks
In: Proceedings of the 19th European Conference on Information Systems (ECIS) 2011, Helsinki, Finnland.

Julia Heidemann, Mathias Klier, Florian Probst:
Identifying Key Users in Online Social Networks: A PageRank Based Approach
In: Proceedings of the 31st International Conference on Information Systems (ICIS) 2010, St. Louis, USA.

Martin Gneiser, Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Quantifying Users' Interconnectedness in Online Social Networks - An Indispensible Step for Economic Valuation
In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS) 2009, San Francisco, USA.

Bernd Heinrich, Mathias Klier:
A Novel Data Quality Metric for Timeliness considering Supplemental Data
In: Proceedings of the 17th European Conference on Information Systems (ECIS) 2009, Verona, Italien.

Martin Gneiser, Julia Heidemann, Mathias Klier, Christian Weiß:
Valuation of online social networks - an economic model and its application using the case of Xing.com
In: Proceedings of the 17th European Conference on Information Systems (ECIS) 2009, Verona, Italien.

Mathias Klier:
Does Data Quality Matter? Analyzing Data Quality and Marketing Effectiveness
In: Proceedings of the 7th German Information Quality Management Conference (GIQMC) 2009, Potsdam, Deutschland.

Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann:
Ökonomische Planung kundenorientierter IT-Investitionen - ein modellbasierter Ansatz und seine Anwendung bei einem Finanzdienstleister
In: Proceedings of the 9. Internationale Tagung Wirtschaftsinformatik (WI) 2009, Wien, Österreich.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
Does the EU Insurance Mediation Directive Help to Improve Data Quality? - A Metric-based Analysis
In: Proceedings of the 16th European Conference on Information Systems (ECIS) 2008, Galway, Irland.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
DQ Metrics: A Novel Approach to Quantify Timeliness and its Application in CRM
In: Proceedings of the 12th International Conference on Information Quality (ICIQ) 2007, Boston, USA.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
How to measure Data Quality? A Metric-based Approach
In: Proceedings of the 28th International Conference of Information Systems (ICIS) 2007, Montreal, Kanada.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
Metrics for Measuring Data Quality - Foundations for an Economic Oriented Management of Data Quality
In: Proceedings of the 2nd International Conference on Software and Data Technologies (ICSOFT) 2007, Barcelona, Spanien.

Bernd Heinrich, Mathias Klier:
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement
In: Proceedings of the 4th German Information Quality Management Conference & Workshop (GIQMC) 2006, Bad Soden, Deutschland.