Aktuell gibt es auf dem Software-Markt eine Vielzahl von Process Intelligence Werkzeugen für die Echtzeit-Analyse der Ausführungs- und Transaktionslogs prozessorientierter Informationssysteme. Das Institut für Datenbanken und Informationssysteme und die KPMG haben eine gemeinsame Studie durchgeführt, in der die Stärken und Schwächen verfügbarer Software-Werkzeuge in mehreren Anwendungsdomänen und für verschiedene Anwendungsfälle systematisch evaluiert werden.

Aus dieser Studie ist ein umfangreicher Leitfaden hervorgegangen. Dieser gibt einerseits tiefe Einblicke in die Möglichkeiten und Grenzen existierender Process Intelligence Werkzeuge, andererseits hilft er Entscheidungsträgern, die für ihren Anwendungsfall jeweils richtige Technologie- bzw. Werkzeugauswahl zu treffen.

Von DBIS-Seite waren an der Studie Johannes Schobel und Prof. Dr. Manfred Reichert sowie die Studierenden Tamara Barner, Florian Burghart, Frank Helbing und Katharina Meyr beteiligt.

Hintergrund (in engl. Sprache):

More than ever before, companies need to design their internal business processes in the best possible way to play a leading role in today’s dynamic markets. In increasingly volatile envi-ronments, internal processes must be simple, streamlined, transparent and above all controllable.

Even if process designs seem to meet these challenges, in reality the actual process execution rarely does. The gaps between process design and actual operational execution are often extensive. Thus, relying on potentially outdated and inaccurate process documentation is not the recommended starting point for process improvement initiatives. In turn, other traditional process analysis methods such as conducting workshops and extensive interviews are time-consuming and rely on the availability of key personnel, whereby the outcomes are highly influenced by the gut feeling of the people involved. As a result, process documentations will be successfully updated, but in most cases, processes will be executed “the old way”.

New methods and innovative technologies are required to detect the real process flow, its true bottlenecks, and the actual cost drivers. The concept of Process Intelligence puts existing transactional data and unused event logs into a new use. Processes can be analyzed and visualized in a software-driven manner to evaluate the current situation. Once the real root causes have been identified, the right measures can be derived and hidden improvement and cost savings potential can be realized more easily.

A variety of Process Intelligence systems from prestigious companies (e.g., Celonis, Fluxicon, IBM, QlikTech, Software AG, and TIBCO) are currently available on the software market. DBIS and KPMG jointly conducted a study to evaluate the strengths and weaknesses of the available systems within several domains of practical application. In this context, DBIS received a considerable funding from KPMG. The result of the joint study is a comprehensive and insightful guide indicating which system meets particular requirements the best way in order to achieve the overall goal of maximizing the value of internal processes.

Referenz:

Insights into Process Intelligence:  Strategies and Systems
Autoren: Johannes Schobel, Tamara Barner, Florian Burghart, Frank Helbing, Katharina Meyr, und Manfred Reichert (Universität Ulm)
Herausgeber: T. Rau und G. Köpfle (KPMG AG)