Today, companies have access to very extensive and ever-growing volumes of data - for example, via social media and the Internet (e.g., online social networks, wikis, rating and review communities, discussion forums), but also in traditional databases (e.g., data warehouses, customer databases) and in direct customer contact (e.g., humanoid robots such as Pepper). At the same time, the vast majority of the available data is stored in unstructured form (images, videos, texts). Methods for automated analysis are required in order to exploit this treasure trove of data. In the topic area Big Data Analytics & AI, concrete application possibilities and the resulting benefits of artificial intelligence methods in the analysis of (un)structured data are being researched. The comprehensibility of these methods is additionally researched in the topic area Explainable Artificial Intelligence.

#Big Data #AI #Pepper

Projects

• Future Skills: Which skills are critical for success in Baden-Württemberg today and in the future?
• Automation of incoming mail in the insurance industry
• Use of humanoid robots in customer service
• Information Extraction
• Development of an intelligent digital agent for (partially) automated answering of customer questions