Plenty of Process Intelligence systems from prestigious companies are currently available on the market. The Institute of Databases and Information Systems and KPMG jointly conducted a study to evaluate the strengths and weaknesses of the available systems within several domains of practical application. 

The result of this study, for which DBIS received a funding from KPMG, is a comprehensive guide for decision makers indicating which system meets the requirements the best way in order to achieve the overall goal of maximizing the value of internal business processes.

Background:

More than ever before, companies need to design their internal business processes in the best possible way to play a leading role in today’s dynamic markets. In increasingly volatile envi-ronments, internal processes must be simple, streamlined, transparent and above all controllable.

Even if process designs seem to meet these challenges, in reality the actual process execution rarely does. The gaps between process design and actual operational execution are often extensive. Thus, relying on potentially outdated and inaccurate process documentation is not the recommended starting point for process improvement initiatives. In turn, other traditional process analysis methods such as conducting workshops and extensive interviews are time-consuming and rely on the availability of key personnel, whereby the outcomes are highly influenced by the gut feeling of the people involved. As a result, process documentations will be successfully updated, but in most cases, processes will be executed “the old way”.

New methods and innovative technologies are required to detect the real process flow, its true bottlenecks, and the actual cost drivers. The concept of Process Intelligence puts existing transactional data and unused event logs into a new use. Processes can be analyzed and visualized in a software-driven manner to evaluate the current situation. Once the real root causes have been identified, the right measures can be derived and hidden improvement and cost savings potential can be realized more easily.

A variety of Process Intelligence systems from prestigious companies (e.g., Celonis, Fluxicon, IBM, QlikTech, Software AG, and TIBCO) are currently available on the software market. DBIS and KPMG jointly conducted a study to evaluate the strengths and weaknesses of the available systems within several domains of practical application. In this context, DBIS received a considerable funding from KPMG. The result of the joint study is a comprehensive and insightful guide indicating which system meets particular requirements the best way in order to achieve the overall goal of maximizing the value of internal processes.

Reference:

Insights into Process Intelligence:  Strategies and Systems
Authors: Johannes Schobel, Tamara Barner, Florian Burghart, Frank Helbing, Katharina Meyr, and Manfred Reichert (Ulm University)
Editors: T. Rau and G. Köpfle (KPMG AG)