Service category: Library Use

Lending information resources is a key library function. The Library primarily serves the University community, but we additionally offer our services to the wider academically interested public.

Materials from the general collection are arranged in systematic order according to subject fields and most are kept on open shelves in two library locations: the central library (BZ) and the departmental library Helmholtzstraße (HH). There are also separate special collections such as the textbook collection (BZ) which contains multiple copies of heavily used textbooks for all subjects taught at the University, course reserves (BZ and HH), and studium generale (BZ). For standard loans, patrons can use the self-service machines available in each of our libraries. From the kiz's entire stock of journals and monographs, articles can be ordered either as paper copies in black and white (conventional document service) or as color scans (digital document service DDS)

• Reachable via a central phone number (extension 15543) with voicemail (announcement text) outside of operating hours, as well as via e-mail (kiz.ausleihe(at)uni-ulm.de)
• Lending and return of materials (incl. reading room lending of mobile devices, e.g. tablets, beamers, etc.)
• Ordering via the online catalog
• Provision and distribution of reserved materials (local and interlibrary loans). For article orders rush orders (surcharge) possible. These are completed within 24 hours. Automatic notification by e-mail about the completion of the order.
• Provision or dispatch of documents: Paper copies can be picked up at the circulation desks in the library headquarters or in Helmholtzstraße (selectable by the patron), or they can be sent by in-house mail or yellow mail (against postage reimbursement). Scans are created in PDF format and can be accessed or downloaded within the online catalog via "My Account".
• Registration of external customers and activation of the library number of the student card or membership card of university members for library use
• Control when entering the reading room (Beverages in open containers, food, etc.)
• Collection of fees by chip card
• Initiation of replacement purchases
• Rental Allocation of working cabins and group working rooms Key management
• Processing of inquiries, extensions of deadlines, etc. by e-mail (kix) and telephone, semester apparatuses, hand apparatuses, etc.
• Organization of literature orders
• Provision of semester apparatuses and books for handsets
• Sale of discarded books
• Sale of single-user software licenses
• Escalation of complaints
• Information especially during times when the Service Point Information is closed.
• Assistance with the operation of devices (surveillance scanner, microfilm scanner, printer, self-service terminal)
• Support in case of problems with the locker system
• Output and, if applicable, invoicing of binding work and posters (after the end of the opening hours of the printing service point)
• Support of users in the use of the self-service terminal
• Return box (outside opening hours)

All individuals and institutions who qualify to use kiz services (see Benutzungsordnung).

Please consult our Overview (opening hours of the service points) for the central library Circulation Desk and reading room opening hours. Online services and a book return box are available 24/7.

• University members with a kiz account must present their University ID at a Circulation Desk in order to have their account activated.
• External users must apply for a kiz service card. The first step is to complete the Online-Registrierung provided through the Higher Education Services Portal. Afterwards registration must be completed by presenting a personal identity card or passport at a Circulation Desk.

There is a charge for the following services:

• Orders through our Photocopy and Digital Document Service
• Issue of a kiz service card
• Failure to return or renew material by the due date
• Replacement of damaged or lost material
• Postal delivery

Please refer to the latest Entgelt- und Gebührenordnung (PDF).