Service Category: Desktop Computing

Provision of a large number of network printers on which all devices managed by kiz within the domain can print via print server.

Performance features

• Integrated output devices: Printers in B/W and color (preferably homogeneous environment with HP printers)
  • Problems are reported and processed via the usual ticket-based workflow
  • Troubleshooting is initially carried out by the company itself, depending on the effort involved
  • Most printers have a service contract; a technician can be ordered in the event of major problems
• There is no verification of print authorization. Any user with an Active Directory account can use the printers provided.
• The printers are configured directly on the print servers
• Communication between the print server and output devices takes place using the JetDirect (port 9100) and Internet Printing Protocol (IPP) protocols, in some cases using IPsec.
• The following print servers are available within the domain verwaltung.uni-ulm.de: zuv-print01 & zuv-print02
• The print server kiz-print01 is available within the ads.uni-ulm.de domain
• Instructions for the printer connection are provided in the help wiki:
  • kiz: https://help.rz.uni-ulm.de/published/doku.php?id=kiz:drucken
  • zuv: https://help.rz.uni-ulm.de/published/doku.php?id=zuv:drucken:kiz-drucker

User groups

All users who use an end device (PCs, notebooks) managed by the Desktop and Client Services team.

Service hours

24 x 7 x 365

Application modalities

Any user who has a kiz-managed device in one of the two domains (PC/notebook) can use the printers. No additional rights need to be requested for the kiz account.

Fee / charge

No fees or charges are invoiced for the service.