Helpdesk

The helpdesk is the first place to go for questions about kiz services, as well as for reporting and solving problems and incidents related to these services (1st level support). It is organized according to the principles of the ITIL framework. Inquiries which cannot be processed by the helpdesk are forwarded to the responsible personnel of the 2nd Level Support.

Librarian Information

This service generally provides a 2nd level support in the field of library services, especially in questions of information retrieval, document procurement and library use.

IT Consultation

Trained employees give you advise for different IT related Problems. For example, (WLAN, LAN, VPN), virus control and the elimination of minor malfunctions of all kinds, when purchasing PC hardware, installation of operating systems and application programs, …

Courses

The kiz offers courses about the library, information technology and media every semester. The courses are usually listed in the course catalogue and require a registration. The target group of the courses are members of the university (students, employees). Most of the courses are not part of the regular curriculum. The kiz also offers online courses and learning materials, which are available to all members of the University of Ulm for self-study at the central learning platform Moodle.

Assessment of IT procurement requests

When a university institution needs new computer equipment, the kiz offers consultation. The kiz gives advise within the rules laid down by the university administration for an appraisal.